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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Captcha is not working.

    Asked by RCB on April 12, 2011 at 03:03 PM

    I have posted the code on my page and

    *first, I have set the fields to be '*Required" yet the form is still being submitted with empty fields

    *second - the Captcha Code is not being displayed

    You can see my page here: Newsletter & Contact Me 

    Can you help me solve this problem?

    Thank you.

    NOTE: I am also using a WordPress app called SI CAPTCHA Anti-Spam to help block spam on my blog comments.

    How can I fix the above


    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 12, 2011 at 06:35 PM


    One of the more usual causes of this problem is when Javascript is turned off in the visitor's browser. Javascript is responsible for the validation of required fields as well as for captcha. Without Javascript, users will able to bypass all validations in your form, resulting to an incomplete or worse, an empty submission.

    To alleviate this problem, you may want to advise your visitors to Enable Javascript in their browser. You could even provide links on how to enable Javascript depending on the browser they are using. These are a few links that may help:

    Enable JavaScript in Mozilla Firefox

    How to turn JavaScript on usingGoogle Chrome

    Enable Active Scripting in Internet Explorer


    Hope you find this post useful. Let us know if you have further questions.