What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problema con formulario y multiple payment

    Asked by danycky on May 07, 2013 at 02:06 AM

    Buenos días.

    Ayer hice un formulario (Clientes2) para poder tener multiples medios de pago siguiendo las indicaciones de que tenéis en la web (creando 2 formularios con los medios de pago, creando un botón múltiple en el formulario principal, cajas de texto html, condicionales etc), el caso es que al recibir peticiones, estas solo me han llegado a los formularios donde se encuentran los medios de pago y por lo tanto los datos del formulario principal se han perdido (con las molestias para los clientes que eso conlleva). ¿podéis decirme qué he hecho mal?

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 07, 2013 at 03:38 AM


    For clarification, do you mean that you did not receive an email notification of your form from your customer who purchased an order using your form? Did you received their payments? Did you check this submissions on your form submissions page? I would suggest to check it there.

    You can also view incomplete payment submissions by following this guide: How to View Incomplete Payments

    However if this isn't the issue all about, please give us more details or a screenshot so we can check it further.

    Thank you!

  • Profile Image

    Answered by danycky on May 07, 2013 at 04:15 AM

    El problema es el siguiente: Tengo un formulario donde quería poner la opción de pagar a través de paypal en euros o en dólares. Cree dos nuevos formularios, uno de ellos con un objeto de paypal configurado en euros y el otro formulario en dólares. Después copié el Embed form de cada uno de ellos para llevarlo al formulario donde mis clientes pondrían sus datos. Finalmente cree un condicional para que al elegir "dolares" o "euros" se desplegara una caja HTML con el Embed Form..El problema está en que cuando un cliente rellena el formulario y escoge una de las opciones de pago, las Submission se crean en los formularios que contienen los medios de pago y por lo tanto, los datos de los clientes (nombre, dirección, etc) no se quedan reflejados.

    Es dificil de explicar, sería más sencillo si pudiera usted acceder a mi formulario Clientes2 y hacer una prueba para ver como después de rellenarlo las Submissions no se reflejan en ese formulario.


  • Profile Image
    JotForm Support

    Answered by EltonCris on May 07, 2013 at 05:12 AM


    I think I got the problem. I will check this further and get back to you. Thank you so much for the additional details and the screenshot, highly appreciate it!

    Stay tuned!

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 07, 2013 at 05:30 AM


    I see, you've embedded your payment form into your main form asking different user information. Unfortunately that's not gonna work out. Once you hit submit, it will not capture the data from each of the forms, instead it will only send the data of the payment form.

    The only way to fixed that is to include the information fields on the payment forms, you have to add them manually on each of the form. Do not separate the information fields into a single form.

    Similar Example: http://www.jotform.me/form/22562702027446

    Let us know if you need further information. Thank you!

  • Profile Image

    Answered by sofia  on August 31, 2015 at 10:56 PM

    I am creating my website and on a page have two columns, one with images one directly below the other and so on, and the other column has the form; my designer (Adobe Muse) everything appears fine, but when I go to the FTP site, then divided as shown in the images that commanded. What can I do? I urgently need to adapt my page with the form, but the images one below the other, and not a top, and another 30 cm below. Thank you
  • Profile Image

    Answered by sofia  on August 31, 2015 at 10:58 PM

    El formulario es un formulario de pago a través de Paypal Express