What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are offering free shipping to customers completing the Jotform order form but it is defaulting to our preset shipping rates on Paypal.

    Asked by petemcg180 on May 07, 2013 at 10:39 AM

    Can we remove the shipping cost from within the source code? I have had a look but cannot find where the shipping rates are set.


    The form is integrated on our facebook page



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    JotForm Support

    Answered by Welvin on May 07, 2013 at 01:03 PM

    Hi Peter,

    If you are using the Paypal Standard in our form, the shipping rates settings on your Paypal account will automatically be applied once they are redirected to Paypal payment page. That is how it works for us, unfortunately. I think there's no way you can exclude the form from the shipping rate calculations, unless you will turn that off.

    How about using Paypal Pro, do you have one?



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    JotForm Support

    Answered by NeilVicente on February 12, 2014 at 07:25 AM

    We have just released a shipping wizard for Paypal payment forms. You may now specify a shipping value of '0' for each of your item to bypass the account-level postage settings you have set set up under your Paypal account.

    Let us know if you run into any other problems.