We are offering free shipping to customers completing the Jotform order form but it is defaulting to our preset shipping rates on Paypal.

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    Asked on May 07, 2013 at 10:39 AM

    Can we remove the shipping cost from within the source code? I have had a look but cannot find where the shipping rates are set.


    The form is integrated on our facebook page



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    Answered on May 07, 2013 at 01:03 PM

    Hi Peter,

    If you are using the Paypal Standard in our form, the shipping rates settings on your Paypal account will automatically be applied once they are redirected to Paypal payment page. That is how it works for us, unfortunately. I think there's no way you can exclude the form from the shipping rate calculations, unless you will turn that off.

    How about using Paypal Pro, do you have one?



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    Answered on February 12, 2014 at 07:25 AM

    We have just released a shipping wizard for Paypal payment forms. You may now specify a shipping value of '0' for each of your item to bypass the account-level postage settings you have set set up under your Paypal account.

    Let us know if you run into any other problems.