I am not receiving emails from my test submissions

  • Profile Image
    positiveconstructs
    Asked on May 07, 2013 at 11:25 AM

    But they are being saved in the database.  And I am getting the auto responders.  so they are being sent.

    Email address is a gmail account and more specifically a google business addresss.  Is there any issues there with google?

  • Profile Image
    bumgore
    Answered on May 07, 2013 at 11:50 AM

    I am using a google mail account as well and the email notification appears to be working fine. Have you check your spam/bulk folder?

    Please have a look at the guideline to avoid issues regarding email notification found on the link below.

    http://www.jotform.com/answers/213853-Email-notifications-not-working-

    Hope tihs helps.

  • Profile Image
    positiveconstructs
    Answered on May 07, 2013 at 12:36 PM

    Nothing in spam or trash and no filters.  called google and they weren't sure either. 

  • Profile Image
    positiveconstructs
    Answered on May 07, 2013 at 12:37 PM

    And I tried the no reply and that didnt work either.  Strange.

  • Profile Image
    glennlee
    Answered on May 07, 2013 at 12:45 PM

    @positiveconstruct,

    I checked your form and I found that the recipient emails are lee@positiveconstructs.com and greg@mandilewebdesign.com. According to our mail log there were emails sent to these email. Please kindly check your spam folder. To prevent not receiving email notification please follow this guide. Thanks!

     

    Current Server: /var/log/jotform/amazonSES.log:[07/May/2013:11:15:39 -0400] 30915355712149 AmazonSES Sent email to lee@positiveconstructs.com - MessageID:0000013e7f8feebe-0d3ab280-947c-46a9-aa50-5d98624f586c-000000 - RequestId:f9d55a1c-b728-11e2-a3c7-b9fe8514f55f Current Server: /var/log/jotform/amazonSES.log:[07/May/2013:11:52:54 -0400] 30915355712149 AmazonSES Sent email to greg@mandilewebdesign.com - MessageID:0000013e7fb20966-6871a195-45a0-484e-b3dc-f3dab8296296-000000 - RequestId:2dcaf3af-b72e-11e2-9237-a1b31f9c1fe5

  • Profile Image
    positiveconstructs
    Answered on May 07, 2013 at 01:13 PM

    Ok good to know.  I recieved them at @mandilewebdesign but not @positiveconstructs.com  I am in contact with Google. 

  • Profile Image
    glennlee
    Answered on May 07, 2013 at 01:33 PM

    Thanks for the update! Please feel free to contact us again if you need any assistance.