Notification Email Failure

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    joeykiker
    Asked on May 07, 2013 at 12:45 PM

    I seem to be having an issue with some Notification Emails not being sent. 

     

    I will have submissions on the back end I can see but a email was not sent. But some will come through. This seems to happening on several form to different email addresses. 

    Is this aknown issue?

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    sidharth_kch
    Answered on May 07, 2013 at 12:57 PM

    @joeykiker

    If emails don't originate from the same domain where the form is embeded, a lot of email service providers can filter it as spam. To ensure the delivery of email we recommend you to change your notification's "Sender Email" to "noreply@jotform.com"

    When you select "noreply@jotform.com" as your "Sender Email" you get the option to provide "Reply-to Email".

    Let us know if you need further assistance.

    Thanks,

    Sidharth

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    joeykiker
    Answered on May 07, 2013 at 01:05 PM
    I'm talking about notifications not Auto Responder.
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    sidharth_kch
    Answered on May 07, 2013 at 01:39 PM

    @joeykiker

    Please change your notification's "Sender Email" to "noreply@jotform.com". 

    You may also want to refer this guide: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thanks,

    Sidharth