- joeykikerAsked on May 07, 2013 at 12:45 PM
I seem to be having an issue with some Notification Emails not being sent.
I will have submissions on the back end I can see but a email was not sent. But some will come through. This seems to happening on several form to different email addresses.
Is this aknown issue?
- sidharth_kchAnswered on May 07, 2013 at 12:57 PM
If emails don't originate from the same domain where the form is embeded, a lot of email service providers can filter it as spam. To ensure the delivery of email we recommend you to change your notification's "Sender Email" to "email@example.com"
When you select "firstname.lastname@example.org" as your "Sender Email" you get the option to provide "Reply-to Email".
Let us know if you need further assistance.
- joeykikerAnswered on May 07, 2013 at 01:05 PMI'm talking about notifications not Auto Responder.
- sidharth_kchAnswered on May 07, 2013 at 01:39 PM
Please change your notification's "Sender Email" to "email@example.com".
You may also want to refer this guide: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues