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Notification Email FailureAsked by joeykiker on May 07, 2013 at 12:45 PM
I seem to be having an issue with some Notification Emails not being sent.
I will have submissions on the back end I can see but a email was not sent. But some will come through. This seems to happening on several form to different email addresses.
Is this aknown issue?
If emails don't originate from the same domain where the form is embeded, a lot of email service providers can filter it as spam. To ensure the delivery of email we recommend you to change your notification's "Sender Email" to "firstname.lastname@example.org"
When you select "email@example.com" as your "Sender Email" you get the option to provide "Reply-to Email".
Let us know if you need further assistance.
I'm talking about notifications not Auto Responder.
Please change your notification's "Sender Email" to "firstname.lastname@example.org".
You may also want to refer this guide: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues