Why are you charging me $19.99 every month for my Free account?

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    joekang
    Asked on February 01, 2020 at 02:57 AM

    You have been charging me $19.99 for over a year on my free account.

    Why?


    Joe

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    gerardw
    Answered on February 01, 2020 at 07:33 AM

    Sorry, but there doesn't seem to be any paid subscription active in your account. If you have a different account on Jotform, please let us know the account username.

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    gerardw
    Answered on February 01, 2020 at 07:58 AM

    Upon checking further on your old thread, I could see another account "BIGBALLERBRAND" which is under the Bronze plan. 

    That account is currently suspended due to a Stripe dispute regarding the payment subscription on the account.