Why are you charging me $19.99 every month for my Free account?

  • joekang
    Asked on February 1, 2020 at 2:57 AM

    You have been charging me $19.99 for over a year on my free account.

    Why?


    Joe

  • Girish JotForm Support
    Replied on February 1, 2020 at 7:33 AM

    Sorry, but there doesn't seem to be any paid subscription active in your account. If you have a different account on JotForm, please let us know the account username.

  • Girish JotForm Support
    Replied on February 1, 2020 at 7:58 AM

    Upon checking further on your old thread, I could see another account "BIGBALLERBRAND" which is under the Bronze plan. 

    That account is currently suspended due to a Stripe dispute regarding the payment subscription on the account.