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Elisabeth SAundersAsked on February 1, 2020 at 11:57 AM
My form was disabled and now I can't log back in bc account is suspended?
Help!
Also, I upgraded my membership but used the wrong email address - lis@teamlissmash.com instead of teamlissmash@gmail.com.
Can you refund the other account and upgrade this one instead/
Thank you!
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VincentJayReplied on February 1, 2020 at 4:15 PM
Your account got suspended because of the autoresponder email content. Could you please try removing the email address in the autoresponder email to avoid getting suspended again?
I activated your account temporarily. Please avoid using the autoresponder email as a phishing email.
I hope this information helps.
As for your other issue, please open the account and request to cancel the subscription and then request a refund. The request should be coming from the account owner.