What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Orders are on hold until I go online to approve it?

    Asked by hggraphic on May 07, 2013 at 08:35 PM

    why some of my order are not being sent to my email left on hold for me to approve it online when it never happen before.

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    JotForm Support

    Answered by EltonCris on May 08, 2013 at 12:00 AM


    When you say approve, do you mean mark it as complete on the "Incomplete Payment Submissions" list? Or approve it on your paypal account?

    Let us know so we can assist you further. Thank you!