- JuergenBAsked on May 07, 2013 at 10:24 PM
We manage a film festival and use jotform to manage the submission process, including the ability for people to upload short under 200MB video files. We have several versions of these forms. Other than receiving form submissions, the forms themselves have not changed in weeks.
There are 2 critical forms that still shows on the backend, but where the form itself has disappeared and is no longer editable, and displays just a blank screen. Also, the previous submissions are not accessible, even though they still show up like on the screen-shot below.
We've tested this onm multiple computers and browsers, the behavior is the same.
Please advise urgently:
We need to get these forms back online ASAP, along with all previously submitted data.
I am concerned about this: If opening the the forms in a corrputed state has auto-saved them, then they need to be restored to May 5 or 6 status, with 77 and 13 submissions as depicted in the screen caps above.
Please call us at 732 485-6084 (mobile) to discuss what needs to be done to get this data back. We are at a critical stage in putting on this film festival and are relying on jotform to help resolve this issue with our production forms.
Regards, JuergenPage URL:
- jeanettebmzAnswered on May 07, 2013 at 11:41 PM
We have a temporary glitch but I have notified right now to our developers
This should be fixed ASAP, sorry for the inconvenience
- JuergenBAnswered on May 08, 2013 at 12:00 AM
Thanks for escalating it!
PS I should let you know that as an emergency measure at least I was able to download previously submitted files via links in the email notifications that we had received from these form submissions.
Looking forward to a fix and the forms and backend being available again. Please keep us posted...
- JotForm FounderaytekinAnswered on May 08, 2013 at 02:40 AM
Thanks for your patience.
- JotForm FounderaytekinAnswered on May 08, 2013 at 03:37 AM
We are recovering your forms 20221831782 and 20863950775968 from backups.
- Chief Technology OfficereeeAnswered on May 08, 2013 at 04:14 AM
We have found the reason that cause empty forms in a 2 hours time-window.
Problem has already been fixed and your form reverted back to original version on our backups.
Sorry again for the problem,
- JuergenBAnswered on May 08, 2013 at 05:20 AM
Thanks all for the fix, looks like we're back in business!
With a quick glance at 5:00am it looks like all is OK, I'll test our other forms later today and will revert in case there were other forms affected.
Thanks again for your responses and restoring our forms from backups,
- JotForm SupportWelvinAnswered on May 08, 2013 at 05:52 AM
Our pleasure to help you. Thanks