URGENT!!! Several of my jotforms have disappeared, along with previous entries

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    JuergenB
    Asked on May 07, 2013 at 10:24 PM

    Hi

    We manage a film festival and use jotform to manage the submission process, including the ability for people to upload short under 200MB video files. We have several versions of these forms. Other than receiving form submissions, the forms themselves have not changed in weeks.

    There are 2 critical forms that still shows on the backend, but where the form itself has disappeared and is no longer editable, and displays just a blank screen. Also, the previous submissions are not accessible, even though they still show up like on the screen-shot below.

    http://www.jotformpro.com/JuergenB/587c5d81f6a74f03b67833bcadd18de2

    http://form.jotform.com/form/20221831782

     

    We've tested this onm multiple computers and browsers, the behavior is the same.

     

     

    Please advise urgently:

    We need to get these forms back online ASAP, along with all previously submitted data.

    I am concerned about this: If opening the the forms in a corrputed state has auto-saved them, then they need to be restored to May 5 or 6 status, with 77 and 13 submissions as depicted in the screen caps above.

    Please call us at 732 485-6084 (mobile) to discuss what needs to be done to get this data back. We are at a critical stage in putting on this film festival and are relying on jotform to help resolve this issue with our production forms.

    Regards, Juergen

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    jeanettebmz
    Answered on May 07, 2013 at 11:41 PM

    We have a temporary glitch but I have notified right now to our developers

    This should be fixed ASAP, sorry for the inconvenience

  • Profile Image
    JuergenB
    Answered on May 08, 2013 at 12:00 AM

    Hi Jeanette

    Thanks for escalating it!

    PS I should let you know that as an emergency measure at least I was able to download previously submitted files via links in the email notifications that we had received from these form submissions.

    Looking forward to a fix and the forms and backend being available again. Please keep us posted...

    JB

  • Profile Image
    aytekin
    Answered on May 08, 2013 at 02:40 AM

    There is a javascript error in the My Forms page. We are looking into the problem right now. We will get back to you when we have a fix. For now, you can access your forms using the old version of the my forms page:

    http://www.jotform.com/myforms2

     

    Thanks for your patience. 

  • Profile Image
    aytekin
    Answered on May 08, 2013 at 03:37 AM

    We are recovering your forms 20221831782 and 20863950775968 from backups. 

  • Profile Image
    eee
    Answered on May 08, 2013 at 04:14 AM

    Hi,

    We have found the reason that cause empty forms in a 2 hours time-window.

    Problem has already been fixed and your form reverted back to original version on our backups.

    Sorry again for the problem,

    Kindest Regards,

    Ertuğrul.

  • Profile Image
    JuergenB
    Answered on May 08, 2013 at 05:20 AM

    Hi Guys,

    Thanks all for the fix, looks like we're back in business!

    With a quick glance at 5:00am it looks like all is OK, I'll test our other forms later today and will revert in case there were other forms affected.

    Thanks again for your responses and restoring our forms from backups,

    Cheers, Juergen

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    Welvin
    Answered on May 08, 2013 at 05:52 AM

    Our pleasure to help you. Thanks