What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission form totally blank?

    Asked by georgeb on May 07, 2013 at 10:44 PM

    I just had a client of mine, submit a request through the form on my website.  I wanted to change the email that the form submissions get sent to.  I logged in, went to the form, and it is totally blank, like I never created it before.

     

    Then went to my website, and the form is no longer there. 

     

    All the other forms are working.

    Page URL:
    https://www.viprecycling.com/junkrecycling

    Submissions email
  • Profile Image

    Answered by jeanettebmz on May 07, 2013 at 11:40 PM

    We have a temporary glitch but I have notified right now to our developers

    This should be fixed ASAP, sorry for the inconvenience

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 08, 2013 at 03:38 AM

    We are recovering 10102935334 form from backups now.

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 08, 2013 at 04:15 AM

    Hi,

    We have found the reason that cause empty forms in a 2 hours time-window.

    Problem has already been fixed and your form reverted back to original version on our backups.

    Sorry again for the problem,

    Kindest Regards,

    Ertuğrul.