My survey's are not working.

  • Profile Image
    Kelsey 
    Asked on February 03, 2020 at 09:43 AM

    Good day, 

    We have been using jotform for a while. Our subscriptions says it's been paid when logging in. However, it is still not working. 

    Kindly let us know what we can do ASAP to resolve this issue as we are a business that rely's on Jotform for our patients. 

    Thank you 

    Kelsey 

  • Profile Image
    KrisLei
    Answered on February 03, 2020 at 12:35 PM

    Hi,

    To verify, are you referring to this account, FamilyDentist? If so, I just verified that the account is currently in good standing and there's no over quota or over-limit message or notification showing on my end, when I access the form.

    1580751258overquota.jpg

    Kindly try to clear your browser's cache then let us know if the issue still persists.