- Rev_ZarehAsked on May 08, 2013 at 05:37 AM
I used to have my notification email sent to me and it listed the sender as ther email address. Now it will not give me that option. I am not sure why this was changed, but I would like it back the way that I had it.
- jalaludeenAnswered on May 08, 2013 at 06:00 AM
Sorry for inconvenience, please set Sender E-mail to email@example.com as like
Please refer this guide for more information on Email Notification Details
Let us know if you need further assistance.
- Rev_ZarehAnswered on May 08, 2013 at 06:29 AM
Unfortunately that is not working. Every submission is titled from "JotForm" and that is not how I had it. Now every submission that I get to my email is being saved in my contacts as "JotForm" with their email address. Now when I reply, it replies to them as "JotForm"<firstname.lastname@example.org>
Again, this was not how I had it and it is throwing off all of my filters and emails that I have set up.
- Rev_ZarehAnswered on May 08, 2013 at 06:46 AM
Just noticed that this was a change that they made recently http://www.jotform.com/answers/213426 #4.
I really do not know how I can get this fixed. This is adding too much work to have to manually change their info with my already busy schedule. I really don't even want to waste aynmore time with Jotform.
- sidharth_kchAnswered on May 08, 2013 at 06:53 AM
I checked your form and see that you have set the "Sender Email" as "email@example.com" and "Reply-to Email" as your form's email question.
To ensure the delivery of emails, its advisable to use "firstname.lastname@example.org" as your "Sender Email". If you dont want to use "email@example.com" as your sender email, you can change that and set it to your form's email question.
The problem with not using firstname.lastname@example.org as the sender email of your notifications, is a lot of email service providers can filter as spam, emails which dont originate from the same domain where the form is embeded.
Unless you have option to whitelist our email server ip address, leaving the sender email of your notfications as email@example.com may the best way to ensure our emails dont get blocked by any mail service provider.
- Rev_ZarehAnswered on May 08, 2013 at 07:04 AM
I put it that way when I gave up testing all the other ways that it failed to go back to the way it was.
Also, I am not sure if I am missing something here, you are contradiciting what you are telling me. You said that you see that I have set the "Sender Email" as "firstname.lastname@example.org" but then you go on to tell me "its advisable to use "email@example.com" as your "Sender Email"." I am now more confused.
I don't understand why you cannot allow custom form feilds on the Senders name option, or to just allow the name be their "reply email". My forms does not pertain to only one "sender".
- sidharth_kchAnswered on May 08, 2013 at 08:36 AM
What i meant was that your form's notification setup is configured as recomended. If you want to change the "Sender Email" to your own email id, you can do that.
- Rev_ZarehAnswered on May 08, 2013 at 05:21 PM
I thank you for the information given, though none of which has resolved the issue.
I have tried every way possible to get it to go back to how it was, but have had no sucess. It sounds to be that these replies are a bit shortcoming and seem to teeter that no real effort is being put into finding a solution.
Since pictures are really popular here, I have provided you with one of my own.
As you can see, When I recieved a form notification to my email, the "From" category would be listed as the senders email address. This allowed me to send an auto response message to their address along with setting up filters and adding perfered contacts.
Now all of the "From" catagories are listed as "JotForm" thus saving EACH contact as "JotForm" and refering to each sender in emails and responses as "JotForm".
So, again, how do I get it back to how it was as shown in the image?
- JotForm SupportEltonCrisAnswered on May 08, 2013 at 06:12 PM
That's because you are using firstname.lastname@example.org and probably JotForm as the sender name. To make sure the reply-to email will be your clients email address, set Reply-To with your email field. Sender Name can be changed as well.
However, if you most preferred the previous setup, simply set Serder Name to your choice and Sender-Email to your email field. That should removed JotForm name and email@example.com on every email notifications.
- Rev_ZarehAnswered on May 08, 2013 at 08:26 PM
You are missing the point that I am making. I am completely aware that I can change the Sender Name. That has not been a question listed here.
My forms are not specific to only one person. So, if you were to fill out the form that asks for a "grooms" name and a "brides" name and "other", The way that you have it show in the last image, I would get an email notification From (grooms name) Jon Doe. However, IT MAY NOT BE THE GROOM SENDING THE FORM! How will the form know if it is a bride or a groom sending the form? It doesn’t.
This is why it was fine the way I had it before you made your changes. I had it sent just as your image shows except the "Sender Name" also displayed their email address (as you can see from my previous image posted)
Sender Name: Email
Sender E-mail: firstname.lastname@example.org
That may not be the way that you had it, but that was how it was coming through to my email notifications.
Seriously, what is so hard to understand what I have been saying? Please read the entire thread before posting your responses.
I apologize for sounding bitter, but I am very frustrated at now I have to manually sort and change the automatic saved contacts for each form received.
- JotForm SupportEltonCrisAnswered on May 08, 2013 at 11:31 PM
I am truly sorry about that.
Upon reading your last reply, what you want to achieve is this?
Sender Name: Email
Sender E-mail: email@example.com
You'd like to set Email as the Sender Name? If yes, you can use normal text box field and set it's validation to E-mail.
After that, set it as your form's sender name.
Let me know if I have missed something. Thank you!
- Rev_ZarehAnswered on May 09, 2013 at 04:40 AM
@EltonCris, THANK YOU SO MUCH! I did not realize that you can easily achieve this with simply the text box. For something that simple, I new there had to be an easy solution. Well, you took the time to read my explanations, as frustrated as I was, and you solved it. Thank you.
I really do not understand why they changed it and will not allow the regular "E-mail" input to be used on the senders name. This really made things simpler for me. Hopefully they will allow that option again soon.
- pinoytechAnswered on May 09, 2013 at 09:57 AM
On behalf of my colleague Elton, you are quite welcome! Feel free to contact us again if you need our assistance