What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    [MailChimp] Some text boxes are not showing up on field mapping step

    Asked by saintmaryindy on May 08, 2013 at 02:09 PM

    Conditional fields don't show up in the matching field list for Mail Chimp integration

    My Jot form fields that are hidden when users come first visit the form don't show up as potential matches to my Mail Chimp list fields.

    Is there a work around for this? Specifically, it is the fields city, state, and zip code that I want to capture.


    I've tried clearing the cache and different browsers, but no luck.

  • Profile Image

    Answered by moonzkie on May 08, 2013 at 03:16 PM


    First of, please note that you need to integrate your form to MailChimp inorder for the submissions to be added on your MailChimp list, as upon checking your form is currently not integrated to MailChimp. You can refer to this guide to learn more on how to integrate your form to MailChimp: http://jotform.me/help/163-How-to-Integrate-with-MailChimp

    Do you mean that the address field which you have in condition doesn't show up or match up in any of your mailchimp list? If yes, then integrating your address fields can be integrated with MailChimp by using an Address Field on JotForm and matching it up by adding an Address field as well on MailChimp.

    However, in your case since you have the address on a text field you can instead create a text field as well on MailChimp that you want to match up with the fields that you have. 

    Hope this helps.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 08, 2013 at 03:47 PM

    I was able to reproduce the problem with 'missing' fields on the integration mapping step, but I do not think that this issue is related to conditions.

    We will try to check this with our Developers.

    In the meantime, please try to use Moonzkie's solution with the Address Field tool.

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 10, 2013 at 02:57 AM

    Fixed. You can now select those fields on the MailChimp integration wizard. 

  • Profile Image

    Answered by saintmaryindy on May 13, 2013 at 12:10 PM

    Thanks! The conditional fields are working on the mapping step