PayPal Pro Integration Error: This transaction cannot be processed. The merchant’s account is not able to process transactions.

  • reneepoole85
    Asked on February 5, 2020 at 3:56 PM

    I have confirmed I have a business account with Paypal and connected the account successfully. When we had someone try to complete a transaction, the attached error came up.

    Jotform Thread 2149582 Screenshot
  • Mike
    Replied on February 5, 2020 at 5:17 PM

    The error is most likely related to the PayPal account. According to the PayPal Pro integration, to be able to use it you need a 'PayPal Website Payments Pro' service enabled for your PayPal account.

    PayPal Pro Integration Error: This transaction cannot be processed Screenshot 30

    You may contact PayPal for details.

    As an alternative, you may consider using a PayPal Standard integration. You should be able to connect it simply by adding your PayPal account. Also, it comes without monthly payments from PayPal.

    Example:

    PayPal Pro Integration Error: This transaction cannot be processed Screenshot 41