PayPal Pro Integration Error: This transaction cannot be processed. The merchant’s account is not able to process transactions.

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    reneepoole85
    Asked on February 05, 2020 at 03:56 PM

    I have confirmed I have a business account with Paypal and connected the account successfully. When we had someone try to complete a transaction, the attached error came up.

    Screenshot
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    Mike
    Answered on February 05, 2020 at 05:17 PM

    The error is most likely related to the PayPal account. According to the PayPal Pro integration, to be able to use it you need a 'PayPal Website Payments Pro' service enabled for your PayPal account.

    You may contact PayPal for details.

    As an alternative, you may consider using a PayPal Standard integration. You should be able to connect it simply by adding your PayPal account. Also, it comes without monthly payments from PayPal.

    Example: