What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are files not uploading?

    Asked by DrTonyLo on May 09, 2013 at 08:39 AM

    I had a problem in which my Jotform account exceeded the 100MB limit and couldn't upload any more files.  However, I have since cleared out the account and still have the problem.  I have not exceed any other limits.  Do you know why I'm having problems?

    JotForm problem jotform account
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    Answered by jalaludeen on May 09, 2013 at 08:46 AM

    Hello DrTonyLo,

    Yes, because you have reach your Upload Limit of 100MB per month. You will need to delete uploaded files/submissions to free up space again (download your submissions first) or upgrade to our paid plans to increase your limits.

    Let us know if you need further assistance.

    Thanks,
    Jalaludeen

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    Answered by glennlee on May 09, 2013 at 10:11 AM

    @DrTonyLo,

    Sorry for your inconvenience.

    I tested one of your form and it uploaded successfully. Please tyy to clear your browser cache then try it again.

    Thanks!