Why are files not uploading?

  • Profile Image
    Asked on May 09, 2013 at 08:39 AM

    I had a problem in which my Jotform account exceeded the 100MB limit and couldn't upload any more files.  However, I have since cleared out the account and still have the problem.  I have not exceed any other limits.  Do you know why I'm having problems?

  • Profile Image
    Answered on May 09, 2013 at 08:46 AM

    Hello DrTonyLo,

    Yes, because you have reach your Upload Limit of 100MB per month. You will need to delete uploaded files/submissions to free up space again (download your submissions first) or upgrade to our paid plans to increase your limits.

    Let us know if you need further assistance.


  • Profile Image
    Answered on May 09, 2013 at 10:11 AM


    Sorry for your inconvenience.

    I tested one of your form and it uploaded successfully. Please tyy to clear your browser cache then try it again.