My email alerts are not working

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    Asked on May 09, 2013 at 10:14 AM
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    Answered on May 09, 2013 at 10:24 AM


    I checked all 4 notification setup of your form. One of your email id was in our bounce list (reason mentioned below).

    Result: is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e7f37f17f-03461864-bd7c-42=> sender rejected. IB504'

    I have removed this email address from the bounce list and you should start receiving your submission emails.

    The other 3 notifications are working fine and here is the log for your reference:

    /var/log/jotform/amazonSES.log:[09/May/2013:10:09:58 -0400] 22825747252962 AmazonSES Sent email to - MessageID:0000013e89a0846c-17d3c4ad-601a-4576-b997-e1c921b1f879-000000 - RequestId:219fb3a7-b8b2-11e2-9618-5925db18c69a

    /var/log/jotform/amazonSES.log:[09/May/2013:10:09:59 -0400] 22825747252962 AmazonSES Sent email to - MessageID:0000013e89a0865c-5ea9dd82-14b0-4ae8-909d-4c015a392b99-000000 - RequestId:21eb3c6c-b8b2-11e2-9d11-df274a5673fc

    /var/log/jotform/amazonSES.log:[09/May/2013:10:09:59 -0400] 22825747252962 AmazonSES Sent email to - MessageID:0000013e89a087fd-8f7d1165-b78d-4cb3-84f8-6c067241d5a6-000000 - RequestId:223982ad-b8b2-11e2-a541-65e9748da68d

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue and we will investigate further.