What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My email alerts are not working

    Asked by mrbrent on May 09, 2013 at 10:14 AM

    Form Name" AtlantaTitleLoans.ORG

    Page URL:

  • Profile Image

    Answered by sidharth_kch on May 09, 2013 at 10:24 AM


    I checked all 4 notification setup of your form. One of your email id was in our bounce list (reason mentioned below).


    jeff@globalfinanceatl.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e7f37f17f-03461864-bd7c-42=

    89-8a10-564b1bfa66ae-000000@amazonses.com> sender rejected. IB504'

    I have removed this email address from the bounce list and you should start receiving your submission emails.

    The other 3 notifications are working fine and here is the log for your reference:

    /var/log/jotform/amazonSES.log:[09/May/2013:10:09:58 -0400] 22825747252962 AmazonSES Sent email to 7703357379@cingularme.com - MessageID:0000013e89a0846c-17d3c4ad-601a-4576-b997-e1c921b1f879-000000 - RequestId:219fb3a7-b8b2-11e2-9618-5925db18c69a

    /var/log/jotform/amazonSES.log:[09/May/2013:10:09:59 -0400] 22825747252962 AmazonSES Sent email to Globalfinanceatl@gmail.com - MessageID:0000013e89a0865c-5ea9dd82-14b0-4ae8-909d-4c015a392b99-000000 - RequestId:21eb3c6c-b8b2-11e2-9d11-df274a5673fc

    /var/log/jotform/amazonSES.log:[09/May/2013:10:09:59 -0400] 22825747252962 AmazonSES Sent email to processing181@gmail.com - MessageID:0000013e89a087fd-8f7d1165-b78d-4cb3-84f8-6c067241d5a6-000000 - RequestId:223982ad-b8b2-11e2-a541-65e9748da68d

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue and we will investigate further.