Wrong Title on Cloned Form

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    Asked on February 07, 2020 at 01:04 PM

    The emailed auto reply copy of my form that I receive and the one that goes to my customer is the name of the form before I cloned it.  How do I change this.  I can't find the field.

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    Answered on February 07, 2020 at 01:34 PM

    To change this, open the form you wish to edit, and click on the Settings at the top. From the new window, click on the Emails. You should see At least one option: Notification 1.

    This is the configuration of what's to be done when someone submits a form.

    If the cloned form sent a form to the customer, you probably see second, green option Autoresponder 1. This is the configuration for the email that is being sent to the customer.

    To edit it, click on the one you wish to edit. 

    On the first tab, you can edit the Subject and the email content itself. Instead of the form name, you can use {form_title}, and the title will automatically be replaced by the form name, even if you change the name of the form.

    From here you can edit the rest of the email as well (you can add custom text for example)

    If you, by any chance wish to change the sender name, you can do it from the Recipients tab. 

    You can always click on the Test email to see how the email will look like. 

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    Answered on February 07, 2020 at 02:38 PM

    Hi, our apologies for the inconvenience. It looks like you have resolved the issue by following what @bojan93 has suggested. I have cloned your form, submitted a test, and Below is what I received when I submit. 

    1581104227Annotation 2020-02-07 143445.p

    Please let us know if you need further assistance.