What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my payment method?

    Asked by myride on April 13, 2011 at 09:27 AM

    Hello

    I have a plan PROFESSIONAL.

    But had problems with credit card this month and the collection was not performed andreceived an email that my account was canceled.

    I wonder how do I change the payment method for PayPal.

    How do I change the payment method?

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    JotForm Support

    Answered by liyam on April 13, 2011 at 09:57 AM

    Hello,

    Since your account now has been cancelled, you can simply go back to the pricing page and subscribe again.  Click the upgrade button you wish to resubscribe to.  On the next page you can either choose credit card payment (via our payment gateway, Plimus), or use Paypal again, then continue with your subscription process.

    Hope this helps.

  • Profile Image

    Answered by myride on April 13, 2011 at 10:01 AM

    Right. But the page has been informed that it seems to me that the account is not canceled.

    For it appears: Your current plan.

    There is no way to change the plan or even change the form of payment

     

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    JotForm Support

    Answered by mliz on April 14, 2011 at 12:35 AM

    Hello,

    As of the moment the status of your account is scheduled to be downgraded
    and it expires on April 14th, 2011.

    If you login to JotForm and go to Account Settings you will
    see an option to "Re-Subscribe" just click on this button and you will be directed
    to enter your new payment method/details.

    Let us know if this works.

    Regards,
    Mliz