How do I change my payment method?

  • Profile Image
    myride
    Asked on April 13, 2011 at 09:27 AM

    Hello

    I have a plan PROFESSIONAL.

    But had problems with credit card this month and the collection was not performed andreceived an email that my account was canceled.

    I wonder how do I change the payment method for PayPal.

    How do I change the payment method?

  • Profile Image
    liyam
    Answered on April 13, 2011 at 09:57 AM

    Hello,

    Since your account now has been cancelled, you can simply go back to the pricing page and subscribe again.  Click the upgrade button you wish to resubscribe to.  On the next page you can either choose credit card payment (via our payment gateway, Plimus), or use Paypal again, then continue with your subscription process.

    Hope this helps.

  • Profile Image
    myride
    Answered on April 13, 2011 at 10:01 AM

    Right. But the page has been informed that it seems to me that the account is not canceled.

    For it appears: Your current plan.

    There is no way to change the plan or even change the form of payment

     

  • Profile Image
    mliz
    Answered on April 14, 2011 at 12:35 AM

    Hello,

    As of the moment the status of your account is scheduled to be downgraded
    and it expires on April 14th, 2011.

    If you login to JotForm and go to Account Settings you will
    see an option to "Re-Subscribe" just click on this button and you will be directed
    to enter your new payment method/details.

    Let us know if this works.

    Regards,
    Mliz