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KeithyAsked on February 9, 2020 at 2:21 PM
i cloned my 2019 form to 2020 and wanted to add another 'option' on the page 8 checkout screen to include venmo.
i believe this changed something because when i do a test run and use my credit card i get the following error: invalid location id: E32Q50148DV97. :undefined
i went back and took off 'venmo' bullet option off 2020 and then went back to 2019 and the credit card function worked fine. so i'm not sure by adding the 'add another option' what i did wrong.
the 2019 form, which i can include a link later, had a 2.9% so if something was 50, it would be 51.75. the 2020 form only add $1 to a 24 dollar charge so i knew something was wrong.
i looked into the conditions logic and found them to be identical so i'm not sure what to do. :( any help is GREATLY appreciated as i'm under a deadline. :(
and if solved, would going back to adding a bulleted option for them click for venmo, would that miss things up....?
Page URL: https://form.jotform.com/200387188469164 -
Mike_G JotForm SupportReplied on February 9, 2020 at 3:29 PM
I would suggest that after you have connected your Square account and selected a Business Collection in the integration, please click the Continue button to save the changes.
As for adding VENMO, I have checked your 2020 form and I'm not seeing it added to this field.
Since the Square payment field in your form is still in Test Mode, may we perform test submissions with your form after you added VENMO back so we can try to reproduce the issue, please?
We will wait for your response.
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KeithyReplied on February 9, 2020 at 3:50 PMYes i will add in venmo option. The square is connected i believe bc its just a clone of ‘19 form and i tested and it works. :) ill also provide the ‘19 link too. I appreciate it.
Here is 2019 link for comparison:
https://form.jotform.com/90867730163158
Sent from the lifestream
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KeithyReplied on February 9, 2020 at 3:50 PMTest away. I appreciate all your help. :)
Sent from the lifestream
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Mike_G JotForm SupportReplied on February 9, 2020 at 5:40 PM
I was able to get the same error you described when I tested your 2020 form.
To fix the issue, can you switch the Mode of the Square integration back and forth from Test Mode to Live Mode, then from Live Mode to Test Mode again, please?
It will ask you to reconnect your Square account again. Then, I would also suggest that you check if the Test Mode option under Additional Gateway Settings is also ENABLED before clicking the SAVE button to save the changes.
Test your form again after and let us know if you need any further assistance.
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KeithyReplied on February 9, 2020 at 6:50 PM
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Girish JotForm SupportReplied on February 9, 2020 at 8:55 PM
Hello,
Since your last query was regarding a different topic, I have moved that to a new thread and will be addressed shortly. Here is the new thread: https://www.jotform.com/answers/2155045