Não consigo resetar a senha

Recebi uma resposta que tinham visto o log e funcionado, mas não funcionou.

Reset Code expired... a just receive the code now... not before!

I checked your account/username inovacaowms2020  and it is active and forms are available.

I have sent the password reset to your email again. Please check your email for the instructions on how to reset your password.

Let us know if you need further assistance.