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Square: No payment receipt sent after successful payment
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quentinlokeAsked on February 11, 2020 at 12:25 AMI can cancel a subscription through the first option (through square up). But i can't seem to get jotform to produce the email with "cancel your subscription" link through option 2. Can you walk me through how to produce that email so the buyer can control their own cancellation of subscriptions
This is a re-post of a comment on How do I work with Square Subscription and cancel it in Jotform?
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KiranAnswered on February 11, 2020 at 03:49 AMJotform SupportWhen a payment from your user has been received, the payment receipt confirmation email shall be sent automatically to the email address mentioned by the user on the form. The user or you may cancel the link from the email. You may try testing a form with minimal amount to receive the email with the subscription cancellation link. Please note that the emails shall not be sent for the transactions in test mode.
Please give it a try and let us know if you need any further assistance. We will be happy to help.
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quentinlokeAnswered on February 11, 2020 at 04:50 AMI tried that. But it doesn’t seem to work. It doesn’t have the link to cancel.
Quentin
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KiranAnswered on February 11, 2020 at 06:24 AMJotform Support
Please check if the 'Send Payment Receipt' option is enabled in the 'Advanced Gateway settings' of Square payment wizard.
Please try enabling this option and see if that works. If the issue still persists, please share the form URL that you are working with so that we can check further and assist you.
Thanks!
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quentinlokeAnswered on February 11, 2020 at 05:50 PMYes, i;ve tried. Still can’t get the email to the customer to give a link to cancel. Here’s the form link:
https://form.jotform.co/91748368530869
Quentin
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EltonAnswered on February 11, 2020 at 10:54 PMJotform SupportI also couldn't see in the email logs that there was a payment receipt sent to the email address q**********e@gmail.com you used in your test payment. Let me escalate this to our developers for further investigation. Once we have an update, we'll inform you here.
For now, please cancel the subscription within your Square dashboard as explained on the guide https://www.jotform.com/help/559-How-do-I-work-with-Square-Subscription-and-cancel-it-in-JotForm.
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quentinlokeAnswered on February 12, 2020 at 12:50 AMthanks.. look forward to getting this solved.
Quentin
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quentinlokeAnswered on February 13, 2020 at 10:02 PM
Hey Elton, do you know how long it might take to get an update. Was hoping to launch the payment subscription soon in my church. Thanks
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KiranAnswered on February 13, 2020 at 11:42 PMJotform Support
We are sorry that we cannot promise a specific timeline at the moment since the issue is being investigated by our backend team. Rest assured, as soon as we have any news in this regard, we'll let you know here.
We appreciate your patience and understanding.
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quentinlokeAnswered on February 20, 2020 at 07:22 PM
Just wondering if this is something i should wait for that will be ready in the next week or so. Or should be looking for a new solution with someone else
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EltonAnswered on February 20, 2020 at 08:38 PMJotform Support
Sorry but there's no update as of the moment. I'll ping our dev about this and see if we could get an update as soon as possible. We'll keep you posted.
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quentinlokeAnswered on February 25, 2020 at 06:42 PM
Any more news regarding this? How can i get it escalated? I also have another problem with subscriptions which i posted on another topic in your forum.. Really need answers soon.
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EltonAnswered on February 25, 2020 at 07:49 PMJotform Support
There's still no update at the moment. Our dev team will definitely inform you here right after their investigation about this issue.
With regard to your other concern https://www.jotform.com/answers/2180664, we will be on this thread shortly.
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paulnsimpsonAnswered on March 04, 2020 at 09:28 AMJotform DeveloperHello @quentinloke,
You and your customers should now be receiving the email with "cancel your subscription" link when a new subscription is created through our Square integration.
The reason it was not received it before was that we had it set up to send the email on the recurring subscription payments but not on the initial payment when the subscription is created.
Apologies for the inconvenience.
Paul
