#NoUpgrade: I have upgraded (and paid), but I am still on the FREE plan...?!?

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    Asked on February 11, 2020 at 02:35 PM

    Hello dear Jotform-Team,

    could you please be so kind and check my account? I have upgraded about 4 hours ago, but unfortunately, I am still on the FREE PLAN with its limitations.


    Thank you for checking this and any help.


    Best regards! :) 

  • Profile Image
    Answered on February 11, 2020 at 09:58 PM

    Apologies for the inconveniences caused. 

    I have checked on our records and found the subscription payment, I have set your account to the proper plan now, kindly check and let us know if you have questions.