- j_phamAsked on May 10, 2013 at 02:10 PM
For any integration, it would be extremely helpful to have invoice # field for payment integration as well. When I check Authorize.net, I'm not able to see what invoice the payment was for, so it makes it hard to find.
- JotForm SupportMike_TAnswered on May 10, 2013 at 03:41 PM
Yesterday, I sent the feature request ticket about mentioned Authorize.Net invoice number. I have just checked the status of that ticket and it is marked as Urgent, so I hope it will be implemented in the nearest time.
We will let you know once that option is available.
- j_phamAnswered on May 10, 2013 at 03:50 PMGreat. Thank you. Also, what system do you use for your ticketing system? We’re looking into having our customer service reps do tickets too and I’ve been looking at zendesk, freshdesk, and smartertrack.com. I noticed you have really good customer service. What do you use?
Web & Marketing Executive
Select Graphic & Printing
Select the best. We print to impress.
Web: www.selectgp.com | Email: firstname.lastname@example.org
Tel: 714.537.5250 ext. 105 | Fax: 714.537.1531
11931 Euclid St. Garden Grove, CA 92840
Be the first to get our specials and business tips: Facebook | Twitter | Newsletter
- JotForm SupportMike_TAnswered on May 10, 2013 at 04:48 PM
Thank you for your feedback :)
We use our own CMS integrated into this site with Support Forum, so it was written for custom needs by our Developers.