What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feature request - invoice # for Authorize.Net

    Asked by j_pham on May 10, 2013 at 02:10 PM

    For any integration, it would be extremely helpful to have invoice # field for payment integration as well.  When I check Authorize.net, I'm not able to see what invoice the payment was for, so it makes it hard to find.

    Feature Request authorize.net invoice number
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 10, 2013 at 03:41 PM

    Yesterday, I sent the feature request ticket about mentioned Authorize.Net invoice number. I have just checked the status of that ticket and it is marked as Urgent, so I hope it will be implemented in the nearest time.

    We will let you know once that option is available.

  • Profile Image

    Answered by j_pham on May 10, 2013 at 03:50 PM
    Great. Thank you. Also, what system do you use for your ticketing system? We’re looking into having our customer service reps do tickets too and I’ve been looking at zendesk, freshdesk, and smartertrack.com. I noticed you have really good customer service. What do you use?

    --
    Jennifer Pham
    Web & Marketing Executive
    Select Graphic & Printing
    SelectGP-Logo-FINAL-web-01

    Select the best. We print to impress.

    Web: www.selectgp.com | Email: jen@selectgp.com
    Tel: 714.537.5250 ext. 105 | Fax: 714.537.1531
    11931 Euclid St. Garden Grove, CA 92840

    Be the first to get our specials and business tips: Facebook | Twitter | Newsletter

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 10, 2013 at 04:48 PM

    Thank you for your feedback :)

    We use our own CMS integrated into this site with Support Forum, so it was written for custom needs by our Developers.