What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User error on Facebook page - blank page or will not show up for users

    Asked by 2ndamenders on May 10, 2013 at 02:41 PM

    Can you tell me why our customers would be getting a blank screen or a error like this when trying to use our forms?

     

     

    Page URL:
    https://www.facebook.com/?ref=home#!/2ndAmendersClub/app_1903225443331<br/>96

    Screenshot
    Facebook Page
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    JotForm Support

    Answered by EltonCris on May 10, 2013 at 07:52 PM

    Hi,

    They should clicked "Show All Content" to view the form. That's an issue using IE browsers, it's explained on this guide: Adding Form to Facebook. Use secure form to avoid this issue.

    Let us know if you have further questions. Thank you!