User error on Facebook page - blank page or will not show up for users

  • Profile Image
    Asked on May 10, 2013 at 02:41 PM

    Can you tell me why our customers would be getting a blank screen or a error like this when trying to use our forms?



  • Profile Image
    Answered on May 10, 2013 at 07:52 PM


    They should clicked "Show All Content" to view the form. That's an issue using IE browsers, it's explained on this guide: Adding Form to Facebook. Use secure form to avoid this issue.

    Let us know if you have further questions. Thank you!