- AutomotiveRepaironlineAsked on April 13, 2011 at 03:55 PM
I am having trouble with custumers paying iam seeing the submission but no payment. How are they getting buy when all the fields are required. I submitted this last night and a ticket was made for the programmer to look at.
I am busy and this is the season for me please help. Or i must go else where to use forms.\
- JotForm SupportNeilVicenteAnswered on April 14, 2011 at 02:19 AM
I am looking at your account right now, and I see some Pending Submissions. Like what was mentioned in this forum, Pending Submissions happen when a user submits a form but does not complete the payment.
Also looking at your forms, I see some submissions that has required fields incompletely filled out. I can only think of two reasons as to how this happened.
Incorporating a captcha field in your forms might help, as this would help deter potential spammers. Serious buyers wouldn't mind filling out a captcha field.
Hope this information helps. Let us know if you have follow-up questions.