My notifications aren't coming.

  • Profile Image
    Asked on May 10, 2013 at 06:10 PM

    I check manually at jotform and they are there.  They have been working in the past...they've just stopped.

    In setup and embed, I checked the email alerts and sent a test.  The dialogue box says it has been sent.  But nothing shows up.

    Not in spam.

    Below is my website. Thanks.

  • Profile Image
    Answered on May 10, 2013 at 10:05 PM


    When I checked your form

    I found that there is no email notification setup on it. This could be the reason you are not getting notifications at all.

    Please update the form and add the email notificcation. Use the Add New Email button to do it.

    Test again afterwards, and check if notification messages are now available.

    Please inform us if you continue to have issues.


  • Profile Image
    Answered on May 11, 2013 at 12:04 AM

    Thanks.  You set the standard for customer service.  I had saved a copy of the website and found the original code...pasted it in...and everything worked again.  For some reason, the form just stopped sending notifications.

  • Profile Image
    Answered on May 11, 2013 at 04:05 AM


    Please create/setup email notification into your form in order to notified once someone submitted there entry.

    Please take a look at this video tutorial for more detailed information.

    If you need further assistance, do let us know.

    Thank you!