What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My notifications aren't coming.

    Asked by BloodBrother on May 10, 2013 at 06:10 PM

    I check manually at jotform and they are there.  They have been working in the past...they've just stopped.

    In setup and embed, I checked the email alerts and sent a test.  The dialogue box says it has been sent.  But nothing shows up.

    Not in spam.

    Below is my website. Thanks.

    Page URL:
    http://www.blood-bros.com/Contact_Us.html

    JotForm email email alerts check
  • Profile Image
    JotForm Support

    Answered by jonathan on May 10, 2013 at 10:05 PM

    Hi,

    When I checked your form http://www.jotform.us/form/30984574346161

    I found that there is no email notification setup on it. This could be the reason you are not getting notifications at all.

    Please update the form and add the email notificcation. Use the Add New Email button to do it.

    Test again afterwards, and check if notification messages are now available.

    Please inform us if you continue to have issues.

    Thanks.

  • Profile Image

    Answered by BloodBrother on May 11, 2013 at 12:04 AM

    Thanks.  You set the standard for customer service.  I had saved a copy of the website and found the original code...pasted it in...and everything worked again.  For some reason, the form just stopped sending notifications.

  • Profile Image

    Answered by pinoytech on May 11, 2013 at 04:05 AM

    Hi,

    Please create/setup email notification into your form in order to notified once someone submitted there entry.

    Please take a look at this video tutorial for more detailed information.

    http://www.jotform.me/help/25-Setting-Up-Email-Notifications

    If you need further assistance, do let us know.

    Thank you!