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Danielle WilcoxAsked on February 13, 2020 at 3:18 PM
My account is suspended. How do I get access?
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Welvin Support Team LeadReplied on February 13, 2020 at 6:55 PM
You've been suspended due to the credit card fields in your form. It's against our terms of use (https://www.jotform.com/terms/). If you need to collect payments at a later date, you need to integrate forms with our payment gateway like Paypal and enable Payment Authorization.
https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
The other fields such as the ID number and Passport numbers are allowed, but you need to have the terms and signature widgets in it.
I've reactivated the account, but I have deleted the CC fields.
Thank you for your kind understanding of this matter.
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Danielle WilcoxReplied on February 13, 2020 at 10:50 PM
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Ashwin JotForm SupportReplied on February 14, 2020 at 1:30 AM
I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2163008