What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please Integrate Fully with Strip to Create A Customer When a Payment Is Processed

    Asked by lightsnsiren on May 11, 2013 at 10:36 PM

    This has been discussed before here: http://www.jotform.com/answers/165624-Does-this-create-customers-in-Stripe but there has never been a resolution. Please consider integrating fully with Stripe and creating a customer on Stripe when a payment is entered. That way the customer data is stored by Stripe in a fully PCI compliant manner and can be accessed at a later date by the merchant.

     

    create integrate JotForm www
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    Answered by jeanettebmz on May 12, 2013 at 01:49 PM

    I am forwarding your request to our developers . I cannot provide you with an ETA , hopefully it will be added as a feature in our current Stripe integration soon

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    Answered by lightsnsiren on May 23, 2013 at 09:56 PM
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    JotForm Support

    Answered by Welvin on May 23, 2013 at 11:58 PM

    Hi,

    Thanks for providing this useful information. We'll let you know if updates are made.

    Cheers!

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    JotForm Support

    Answered by kenneth on June 19, 2013 at 02:48 AM

    Hi we have made changes on stripe payment. We added the Customer to charge later. Look at this simple demo for the new updates. http://screenr.com/DgSH

    Let us know if it works without problem in you end. And if you have any question feel free to ask.

    Thanks,
    Kenneth 

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    Answered by 911lightstest on June 19, 2013 at 09:37 AM

    Kenneth,

     

    Thanks for the update. Looks like a great start, but what we are looking for is to be able to add a customer without initiating a charge and then being able to charge the customer later via JotForm referencing the customer ID rather then the card number 

    See https://support.stripe.com/questions/can-i-save-a-card-and-charge-it-later

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    JotForm Support

    Answered by kenneth on June 19, 2013 at 09:49 AM

    Hi, thanks fot that. But unfortunately the added feature is already using the "save a card and charge it later".
    Have you tried to play the video? when a payment intiate it does not charge the customer directly.

    Instead you will get a link from the notification.

    That link can be use to charge the customer at later time. 

    Thanks,
    Kenneth 

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    Answered by 911lightstest on June 20, 2013 at 12:28 AM

    Kenneth,

    It isn't a bad start, but we really wanted this so that we can collect card information when we sign up new resellers and charge them when they place orders.

    This system has a few shortcomings, including the lack of ability to capture an amount less than what was authorized. Also, if you use an email notification as a reciept, the customer gets an email with a link in it to capture the funds. If they click that link (as many curious customers will) they will capture the funds and defeat the whole purpose of this system in the first place.

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    JotForm Support

    Answered by EltonCris on June 20, 2013 at 09:32 AM

    @911lightstest 

    Thanks for your additional details and for your feedback. We'd suggest to post your request/suggestions in a separate thread so we can create a ticket for it and submit it to our development team. If you could add further details, that would be better.

    Thank you so much!

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    Answered by 911lightstest on June 20, 2013 at 09:37 AM

    Elton,

    911lightstest is our account as well, it is our test account. Sorry for the confusion, I will go ahead an start a separate thread.

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    Answered by 911lightstest on June 20, 2013 at 09:42 AM
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    JotForm Support

    Answered by EltonCris on June 20, 2013 at 09:46 AM

    @911lightstest

    Thanks for that information.

    We will address that to our higher team in addition to this request. This thread has been marked as resolved according to your request so it'd be best to start a fresh thread. However, my colleague will get back to you with this is there's anything he could add.

    Thank you for your understanding!