What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid Account

    Asked by SangeetaLuthria on May 12, 2013 at 12:41 AM

    Hi! The last time I paid into jotform- I never did enjoy the benefits of a paid account.

    It seemd like I had paid into an account that just didnt seem to register the same and despite sending emails I never heard back from yourselves.

    I truly need your support to ensure I dont face the problem again.

    Best Regards,


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    Answered by sidharth_kch on May 12, 2013 at 02:45 AM


    I checked your account and see that you have a Free account. I don't see your account was upgraded. I see that you have one more account "Luthria" in your husband's name (Pradeep Luthria) which was upgraded last year.

    Please let us know your payment details for account "SangeetaLuthria" to help us investigate further.