The notifcation emails on a few of our forms stopped working yesterday.

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    Asked on February 13, 2020 at 10:37 PM

    The notifcation emails on a few of our forms stopped working yesterday.

    Our clients are submiiting their requests and without the notification emails (who go to a number of different email reciptents deoending on the form used ) have no knowldge of them doing so unless we go into the administrator end of jot.

    HELP please Ive got unhappy customers and even unhappier staff - we love jot and use it prolifically so we are stuck

    I have a paid subscription and have tried removing and reading emails but no luck


    This is a re-post of a comment on Setting up Email Notifications

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    Answered on February 14, 2020 at 12:20 AM

    We are sorry for the inconvenience this may have caused. We have experienced an issue with our email server yesterday. However, it was quickly identified and the emails have been routed to our backup server. If the emails were already in queue, they might have already been delivered. You may check the email history log for the email notifications sent for the submissions. We assume that you are receiving email notifications for the new submissions. If you still notice any issue, please let us know.

    We also recommend installing Jotform mobile apps for iPhone or Android, and checking the Jotform site daily to make sure you did not miss any form submission notifications. 

    Thank you!