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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account needs to be reactivated - NOT phishing.

    Asked by KerryKistler on May 12, 2013 at 07:46 PM

    I sent this note privately last night but have not had a response. I would really like to get this resolved today as I am under deadline to relaunch my revamped website. Please...

    Hi, I have been working for 2 weeks to revamp my website and relaunch it today with all new and updated forms. Now every link to my forms is dead because I am suspected of phishing?

    This is total nonsense. This was to be a new business launch today. What if this had happened a day or two after the grand opening? I would have looked stupid and inept.

    How can this happen with absolutely NO warning?

    Kerry Kistler

    Page URL:
    http://www.chalkillustrated.com/

    Reactivated My Forms style size font
  • Profile Image

    Answered by jeanettebmz on May 12, 2013 at 08:09 PM

    Hello Kerry

    Your account was suspended due to a suspected phishing activity. After reviewing the forms in your account I have have unsuspended it

    However  I would recommend you the following in order to prevent further suspensions:

    -Do not create password fields in combination with username/email fields in any form. In other words, do not create login forms
    -Do not to leave untitled or unused forms (with unlabeled fields, or with no fields at all)  .

    -Upgrade to Paid subscription:  Our paid customers will not be automatically suspended, we have a dedicated team to review paid customers.

    However,  if  we determine that a form belongs to a real "paid" phisher, we will not suspend that account immediately, but we will first notify this to the paid user. However, if we determine it is actually a "paid phisher" we will cancel the subscription and suspend the account immediately.

     Hopefully your account will be OK, however, I cannot assure you this will not happen again if you do not follow the recommendations above

  • Profile Image

    Answered by KerryKistler on May 12, 2013 at 09:43 PM

    Thank you very much for the quick response.

    But I must admit - I still have no idea which of my forms triggered this. I have never had a form with a password field or login. I have no untitled or unused forms with unlabeled fields or no fields. I have subscription forms, PayPal payment forms, a back issue library form, a link recovery form and a form for updating web site info for our online directory (for free).

    In other words, can you please point out which form(s) triggered the suspension so I will not duplicate this issue in the future. And, would you please consider white-listing my existing forms now that they have been reviewed and approved?

    I plan to upgrade but not until my traffic warrants it. In two years I have only exceeded 100 submissions a month maybe once or twice And I paid the ala carte fee when this happened. I can only dream that my business will grow to the point that I'm required me to upgrade my account with you - I really have appreciated your pricing structure and your free level has helped me grow to this point.

    Thanks for your help,

    Kerry

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 12, 2013 at 11:01 PM

    Thank you Kerry for your reply and for your feedback about our service. That's greatly appreciated.

    I have reviewed all your forms and found nothing suspicious at all. The suspected form [http://www.jotform.com/form/10462202992] seems to be legit so I believed it was a mistake by our phishing filter probably due to the keyword "secret" which are often used to replace the keyword "password". This are commonly done by phishers. Anyway, that form is now white listed so there's nothing to worry about it anymore. This shouldn't happen again on the white listed forms.

    Thank you and apologies for this inconvenience.

  • Profile Image

    Answered by KerryKistler on May 13, 2013 at 12:31 AM

    Many thanks for your helpful response.

    Best, Kerry

  • Profile Image

    Answered by sidharth_kch on May 13, 2013 at 02:38 AM

    @KerryKistler

    On behalf of my colleague EltonCris, you are welcome.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth