Paid service month start on the first of each month or on a specific date

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    Asked on February 14, 2020 at 02:15 PM


    When I upgrade my level of service, when is the start date and when is my credit card charged?  When I downgrade my level of service, when does the service level change and when do the changes show up on my credit card. 

    At the silver level, I can receive 1000 payments, is this monthly, or annually?

    I only want to use the silver level of service for a few months, then go back to the free basic level.

    Thanks for your help.

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    Answered on February 14, 2020 at 03:30 PM

    The count covers the calendar date which means 1st day to last day of the month. So, if you upgrade at the middle of the month, your limits will reset at the beginning of the next month.

    When you downgrade, it will take effect immediately. You will be able to see all charges and invoices in your account. So, you will know what will show up on your credit card.

    These "monthly" limits reset on the 1st day of each month. You can always upgrade or downgrade to different plans depending on your current needs.

    "1000 payments" in the Silver plan is a monthly limit. So, it is per month.

    Let us know if you need any further assistance.