Overquota does not disapear

  • Profile Image
    druckzilla
    Asked on May 13, 2013 at 03:31 AM

    Our username: druckzilla

     

    Last week we reached overquota.

    And so we has upgradet to Economy on same day.

    We payed instantly via paypal (look screenshot)

    But unfortunately the upload space did not expanded until now.

    We need the service urgently!

  • Profile Image
    sidharth_kch
    Answered on May 13, 2013 at 04:38 AM

    @druckzilla

    I checked your account and see that you have upgraded to PREMIUM and not to ECONOMY. Premium plan has only 10 GB of space limit.

    Your account is OVERLIMIT as you have used 10.22 GB of upload space.

    Thanks,

    Sidharth

  • Profile Image
    druckzilla
    Answered on May 13, 2013 at 06:03 AM

    Dear Mr. Sidharth.

    Thank you for fast reply.

    We have paid for 'Economy' EUR 19,95 (look at paypal screenshot)

    'Premium' -Level we have had already before.

    If i today try to update to 'Economy' so i recieve an error.

    Something seems to be wrong with your uprade-system.

    We do business about your system and need fast help.

     

    Looking forward for your reply.

    With best regards

    André

     

  • Profile Image
    sidharth_kch
    Answered on May 13, 2013 at 06:12 AM

    @Druckzilla

    I am forwarding your issue the to concerned person. Someone will get back to you soon on this.

    Thanks,

    Sidharth

  • Profile Image
    jeanettebmz
    Answered on May 13, 2013 at 01:04 PM

    I have fixed this problem. Your account has been upgraded to ECONOMY as I found this Subscription Number:  S-9D291198WK895654W

    Which belongs to the same account as was paid on May 7.   I also cancelled the PREMIUM subscription (renewed on May 8 which made the account to get back from ECONOMY to PREMIUM) and had refunded this charge

    Kind regards