My submissions are not showing up

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    thisoldhorse
    Asked on February 16, 2020 at 11:29 AM

    I just made a form for a run registration and did two submissions that are not showing up in submissions or the integrated google sheet.  Although I did get an email acknowledgement of my submission and the payment went through.  This also recently happened with another order form we did where many of the orders did not show up as submissions but the payment went through?



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    Bojan_J
    Answered on February 16, 2020 at 11:55 AM

    Greetings and thank you for your message.

    I'm sorry to hear that you are having a problem with our service.

    Can you please let us know, is the form you are referring to this one: https://form.jotform.com/200464081150139? It would also be really helpful if you could tell us the email address of the submitter, so we can search our database more easily. 

    Thank you for your cooperation.

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    thisoldhorse
    Answered on February 17, 2020 at 02:50 PM

    Yes, that's the form. I was the one who tried it. {email removed}
    ...

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    thisoldhorse
    Answered on February 17, 2020 at 02:50 PM
    Seems to be working now!
    ...