Your password authorization is not working

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    Cheston Riley 
    Asked on February 16, 2020 at 02:24 PM

    I've tried 3 times today to access my new account.  I've received successful password reset indications, but your system won't allow me to log in.

    Please help me fix this ASAP.

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    Answered on February 16, 2020 at 02:40 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have checked your forms and they are clean and normal. I have activated your account and you should be able to access your forms normally. We are sorry for the trouble caused.