PDF Embedder widget: The embedded PDF is not getting loaded.

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    Asked on February 16, 2020 at 10:01 PM

    Embedded PDFs are not loading in Chrome unless I force it to "refresh" by switching to another tab of the browser and get back to the form or go back and forth between cards of the form. Everything works well in other browsers. PS.: Google Chrome on MacOS is up to date at the moment of the tests

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    Answered on February 17, 2020 at 02:42 AM

    We are sorry for the inconvenience this has caused. I was able to replicate the issue in your Form when I have tested.

    Let me escalate this to our development team. We will update you once we have news on this.


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    Answered on February 17, 2020 at 01:50 PM
    Thank you, I really appreciate it.
    In my tests the issue only happens on Chrome for Mac or Windows and the New MS Edge which uses the Chrome engine, must be some incompatibility of the PDF plugin.
    Is there a way to be notified of the progress of that ticket? In case they manage to fix that?
    Thank you.
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    Answered on February 17, 2020 at 02:58 PM

    Hi dougget.vix,

    I checked the escalation and it's still open.

    Although we cannot provide a turnaround on when this issue will be fixed, we will make sure to let you know once we have an update.

    Thank you.

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    Answered on June 03, 2020 at 06:34 AM

    We are sorry for the inconvenience caused to you. We have updated the widget and the problem has been resolved. Please clear your browser's cache and check out the widget once again. Let us know if the issue persists. Thank you for reporting the issue.


    Widgets Team