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  • Profile Image

    Video Files on Dropbox are not full length.

    Asked by Deb Emerson on May 13, 2013 at 02:06 PM

    I use dropbox to upload CME videos for my doctors.  In the past this has worked great.  Today I checked and the files that I had uploeaded are only showing 15 min of the 45 that they are.

    I was unaware that there was a problem until one of the docs let me know today.

    I checked the original files and they are the complete 45 min.

    What happened?

     

    Thank you.  Deb

    video dropbox length problem checked
  • Profile Image

    Answered by sidharth_kch on May 13, 2013 at 04:03 PM

    @Deb Emerson

    Please let us know your username / form ID so that we can have a check. With your email id, i see you have a guest account with no forms.

    You can also let us know your website url where you have embedded your form.

    Thanks,

    Sidharth