What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Security Certificate

    Asked by pgoodman on May 13, 2013 at 03:27 PM

    when attempting to access the form from Facebook now I get a message.

    This Connection is Untrusted
         
          
              You have asked Firefox to connect
    securely to form.jotform.us, but we can't confirm that your connection is secure.
              Normally, when you try to connect securely,
    sites will present trusted identification to prove that you are
    going to the right place. However, this site's identity can't be verified.
           
           
           
              What Should I Do?
             
                If you usually connect to
    this site without problems, this error could mean that someone is
    trying to impersonate the site, and you shouldn't continue.
               
             
             
           
            form.jotform.us uses an invalid security certificate.

    The certificate is only valid for the following names:
      jotform.com , www.jotform.com 

    (Error code: ssl_error_bad_cert_domain)

     

    What can I do to correct this or is it something you have to fix?  At this time we are unable to use this app. Help

    JotForm message site confirm
  • Profile Image

    Answered by jeanettebmz on May 14, 2013 at 01:09 AM

    I can see the form you posted here was deleted, can you please let us know if the issue seems to be resolved in your end?

    As far as I can tell, the 3 forms you have created in your account shows ok in the secure version

    https://secure.jotform.us/form/31161215799153

    https://secure.jotform.us/form/31161307203135

    http://secure.jotform.us/form/31031233439140