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  • Profile Image

    Google Spreadsheet no longer updating

    Asked by brunopereira on May 13, 2013 at 04:19 PM

    Hello,

    I am facing a problem in integrating form data to Google spreadsheet. The data are not coming automatically in the spreadsheet as previously. The data are updated only if you remove the integration and integrate them back again.

    this is happening on all my forms.

    What do might be experiencing?

    sincerely,

    Bruno Pereira

     

     

    Page URL:
    https://secure.jotformpro.com/form/30696769137973

    My Forms problem form data Updated
  • Profile Image

    Answered by jeanettebmz on May 14, 2013 at 12:04 AM

    The problem with that particular has to do with a current glitch among special characters and google spreadsheet integration

     

    Therefore I am also forwarding this case to our developer in charge of this

    Your should receive an update on this thread

  • Profile Image

    Answered by brunopereira on May 14, 2013 at 10:29 AM

    Hello, thanks for your help.

    These characters are the only problem the lack of integration between Google spreadsheets and forms? I ask this because previously I had worked with a form that has generated more than 4,000 submissions and in all forms had characters with accents that are provinientes the language pt-br. In the future it will be possible to use them again because do not use accents in words do not make much sense for the Portuguese?

     

    Thanks!

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    JotForm Support

    Answered by EltonCris on May 14, 2013 at 04:18 PM

    @brunopereira 

    I am able to replicate the problem with your form even without any symbols present. So, I suspect it's probably the characters from different language which causes this. This has been escalated to our higher team and we will update you here for any related fixes regarding this issue.

    Our apologies for the inconveniences caused.

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    JotForm Support

    Answered by steve on September 17, 2014 at 06:47 PM

    Hello-

    We're looking at older tickets and believe this issue has long since been resolved. Please update us if you still encounter an issue with the Google Spreadsheet integration.

    Thanks