upload link returns an error

  • iCare24Group
    Asked on February 18, 2020 at 4:42 AM

    Hi there,

    i have an appliation form (all 3) 

    when a user fills it out sometimes it emails just a link that does not open.

    and does not include any files ..


    Page URL: https://icare24.co.uk/application
  • Richie JotForm Support
    Replied on February 18, 2020 at 8:24 AM

    To clarify, the uploaded files returns as a broken link when viewed in your submission page or only in the notification email/autoresponder?

    Can you please share a submission in which the uploads are returning an error?

    https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    Looking forward for your response.


  • iCare24Group
    Replied on February 18, 2020 at 8:28 AM

    4577807756327618117


    is just an example

    the form itself i have set to e-mail a pdf and all attatchments.

    instead i just received an e-mail stating i have a new submission

    when i click the link it does not load.

  • Richie JotForm Support
    Replied on February 18, 2020 at 9:53 AM

    I have checked the submission ID 4577807756327618117 and it seems the submission is still pending.

    Checking further your form submission data,I see that there are empty field data in all your submissions.

    Can we test a submission using your form? or can you test a submission using your form URL https://www.jotformeu.com/form/92533290967365?

    Let us know how it goes.


  • iCare24Group
    Replied on February 18, 2020 at 9:54 AM

    Feel free to test a submission.

    but some fields they can leave blank, its intended that way?

  • Richie JotForm Support
    Replied on February 18, 2020 at 11:28 AM

    I have submitted a test submission in your form. Kindly check if you're able to receive the data in your notification email.

    If the issue persists, kindly share a screenshot so that we can check.

    To post a screenshot, kindly follow this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum


    When I was filling up your form I found an upload field for passports and visa. Kindly remove the field as we don't allow uploads of sensitive information such as passport.

    upload link returns an error Image 1 Screenshot 30

    Also you are collecting banking information in your form.

    Kindly remove those fields as we don't allow collecting banking information in the forms.

    upload link returns an error Image 2 Screenshot 41

  • iCare24Group
    Replied on February 18, 2020 at 11:53 AM

    Why, 

    this is an application form. they are part of our checks.

    it does state this in our terms and conditions that you grant us permission to store NOT SHARE your sensitive data for compliance purposes.


    also the error persists.

  • iCare24Group
    Replied on February 18, 2020 at 11:54 AM

    1582044846Error Screenshot 101582044855Inbox Screenshot 21See attached.

  • Richie JotForm Support
    Replied on February 18, 2020 at 1:38 PM

    I have created a new thread regarding the banking information fields.

    You may follow this link:https://www.jotform.com/answers/2168675


    It seems the PDF attachment is more than 5mb. This is the reason why it cannot load in your notification email.

    upload link returns an error Image 1 Screenshot 20

    We had a recent updated regarding this new change and as per update, attachments more than 5MB will not be attached in the email however, you may still view them in your submission page.

    Please try to upload files not more than 5MB and let us know if the issue still remains.