What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Broken links to Uploaded files

    Asked by mhurrell on May 13, 2013 at 06:10 PM

    Why do I constantly receive this error when download files??  I go to click and download the image and get this error.


    <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>75F64156734915EE</RequestId><HostId>Z8yLQCUewcVBe6Od7U0lGiCtgyuVKk3X2VNzTjFxBHGeHYAb0oJmtaxxkGkZsu51</HostId></Error>


    It happens at least once a day. 


    Can you fix this?

  • Profile Image

    Answered by jeanettebmz on May 13, 2013 at 08:28 PM

    This is a temporary glitch that should be fixed soon. I have also forwarded your case to our developers

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    Answered by mhurrell on May 14, 2013 at 02:41 PM
    I can’t receive any files at all. This is a huge issue and needs to be fixed asap or I’ll be cancelling my subscription.

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    JotForm Support

    Answered by liyam on May 14, 2013 at 02:47 PM

    Hello mhurrell.  Can you give us the link of the file which you're having trouble downloading? So far I see the files and able to get a download prompt.