PDF link is displaying 'You're not authorized' error

  • PHPlanDev
    Asked on February 18, 2020 at 9:40 AM

    Hi There, 

    Users are reporting that they are not able to download the PDF file using the link that the receive in the automated email. 

    When I try as the user of the Jotform account then it works without issue? 

    Users Error: {"error":"You're not authorized","success":false,"duration":"0.021"}
    Jotform Thread 2168223 Screenshot
  • Kiran Support Team Lead
    Replied on February 18, 2020 at 11:28 AM

    Please check if the account is enabled with the option 'Require login to see submissions' in the Privacy settings which should be causing the issue.

    158204322118022020 210213 Screenshot 10

    Please try disabling it so that the PDF documents should be downloaded normally without logging into the JotForm account.

    Thanks!