JotPoll App: Poll not loading to show results

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    cholmes
    Asked on February 18, 2020 at 01:44 PM

    Hello, we have a poll set up in your system and embedded on our website. Currently, it is not displaying results and appears stuck in the loading phase.

    Here is the website:https://www.abc15.com/poll

    The results page it redirects to is here: https://jotpoll.com/result/5c12d30ac7bc2

    Please let us know if there are any updates.

  • Profile Image
    Mike
    Answered on February 18, 2020 at 04:23 PM

    We would like to apologize for the inconvenience.

    A bug report has been escalated to our developers. We will let you know once it is fixed.

    As a workaround, you can get a chart with a Visual Report.

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    denis_calin
    Answered on March 10, 2020 at 07:11 PM

    Hi again @cholmes!


    Once again, we would like to apologize for the inconvenience. Me and my colleagues are able to replicate the issue - the Loading Poll results page keeps loading indefinitely.


    This issue has already been assigned to a developer team. Let me reach out to them and ask for an update to see where we are in the process of fixing this issue. When we receive an update from them we will let you know in this thread!


    Thank you for your patience!

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    cholmes
    Answered on March 10, 2020 at 07:24 PM

    Thank you @denis_calin!

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    cholmes
    Answered on March 11, 2020 at 07:35 PM

    Hello -- any update on a possible fix for this?

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    Mike
    Answered on March 11, 2020 at 08:53 PM

    The ticket is still open, but the app seems to be working properly at the moment. Could you please check it from your end?