What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    exceed limit

    Asked by EuroShorts on May 14, 2013 at 08:39 AM

    Dear Jotform

    We have a free jotform setup with you for limit of 100 EuroShort applications. Last night we had a surge and received over 100 applications.

    Can you advise if there are further applications that we are not seeing due to exceeding our agreed amount. If this has happened is it possible  to add extras to our jot form spreadsheet list . We are happy to pay for this service as the last minute rush was unexpected , otherwise we would have set up an extra pay service earlier.

    I do hope you can assist as we do not want to lose anyone who applied after 8pm last night – this seems to be the time we hit our limit.

    Look forward to hearing from you as soon as possible.

    Best

    Annelies Waegman

    JotForm style size font
  • Profile Image

    Answered by sidharth_kch on May 14, 2013 at 08:51 AM

    @EuroShorts

    I checked your account and see that you have received 114 submissions this month. 

    Currently, your account is in OVERLIMIT status. You may like to upgrade your account.

    Let us know if you need further assistance.

    Thanks,

    Sidharth