Auto-responder -- cc or bcc

  • Katie_rsvp
    Asked on February 19, 2020 at 11:19 AM

    Hey, there!


    Is it possible for me to receive a carbon copy of the auto-responder message that is sent to respondents?  A lot of registrants are claiming they're not getting the auto-responder message (though I've asked them to check spam).  It would be great if I get a duplicate and can simply forward it.


    Thank you!
    Katie


  • Bojan Support Team Lead
    Replied on February 19, 2020 at 2:02 PM

    Greetings and thank you for your message.

    Unfortunately, it is not possible to add BCC or CC to an autoresponder.

    However, you can create a notification email that will look exactly like autoresponder email, and then place your email in the recipient field. 

    Alternatively, you can add a hidden field with your email, and create another autoresponder email.

    Please let us know if this resolves your problem.

  • Katie_rsvp
    Replied on February 19, 2020 at 2:22 PM

    Ah! Very helpful.  Is there another thread on creating a hidden field?
  • Bojan Support Team Lead
    Replied on February 19, 2020 at 4:13 PM

    Thank you for your reply.


    Since your last question is related to another topic, I have created a new thread, and you can access it on the following link:

    https://www.jotform.com/answers/2171099-Creating-a-hidden-field