emails are not being forwarded

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    Gisela123
    Asked on February 19, 2020 at 12:05 PM

    Los usuarios de los formularios ni las personas a las que les copian automaticamnete los formularios estan recibiendo una copia de los mismos. Yo si los puedo visualizar al descargar el Excel, pero no se estan reenviando los correos

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    Sonnyfer
    Answered on February 19, 2020 at 03:44 PM

    Hi,

    Thanks for reaching out.

    If you are referring to your form Weekly Visit Plan, I have sent a test submission and it appears that your Autoresponders (Collaboration Email, Head of Area, and Copy to Chief) are ALL working fine I as check the Email Logs. I was also able to receive a notification email when I cloned your form and used a test account to send a test submission.

    Are you perhaps referring to a different form? Please do let us know so we can check.

    Looking forward to your response.