What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are getting "Access Denied" message. Not always but frequently.

    Asked by myphotographic on May 14, 2013 at 01:34 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 14, 2013 at 05:10 PM


    Were you able to download that file? I would recommend to check these files on your form submissions page and download them there. This might be due to the updates recently but it should be stable by now. Here's how to open your form submissions page.