What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    after hitting submit ,no submission are made for my form and no thank you page shows?

    Asked by ornatepetals on May 14, 2013 at 02:40 PM
    no thank you page
  • Profile Image

    Answered by sidharth_kch on May 14, 2013 at 03:37 PM

    @ornatepetals

    I was able to reproduce this issue. 

    I am creating a ticket for you and forwarding it to our development team. As soon as there are updates from them you will get the notification via this thread.

    Thanks,

    Sidharth

  • Profile Image

    Answered by ornate on May 14, 2013 at 09:14 PM

    I have traced the problem. Its the multiple upload page in my form that corrupts the whole submission. See in my form i have five different categories of documents. In each category i have enable multiple upload. If in category 1 i upload a file called foto.jpg on my desktop and then go to category 2 and upload the same file foto.jpg , the whole form cant get submited after i hit submit. But i need the foto.jpg in the same categories 1 and 2 .....

  • Profile Image

    Answered by sidharth_kch on May 15, 2013 at 04:21 AM

    @ornatepetals

    Looks like you have removed the multiple upload fields from your form. Anyway, a ticket is already created for your issue. I will update it will recent findings. Let's wait for updates from our development team.

    Thanks,

    Sidharth

  • Profile Image

    Answered by ornatepetals on May 15, 2013 at 02:17 PM

    Hi Sid, yes i needed to do that urgently as i wait for the development

  • Profile Image

    Answered by sidharth_kch on May 15, 2013 at 02:27 PM

    @ornatepetals

    Not an issue. I have a cloned version of your form. 

    The work is in progress and you should get the updates by our development team.

    Thanks,

    Sidharth

  • Profile Image
    JotForm Support

    Answered by liyam on May 16, 2013 at 05:57 AM

    Thank you for sharing with us some further details of the issue,  ornatepetals.  With it I was able to trace immediately the cause.  I also just made a fix for it.

    If you continue to experience problems with your forms, please do let us know.

    Thanks.