I got my account suspended

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    Joana Garcia 
    Asked on February 20, 2020 at 10:21 AM

    Hello,

    I was trying to verify my account and got suspended. How can I reactivate? thanks.

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    Michelle_J
    Answered on February 20, 2020 at 11:33 AM

    Your account was autosuspended by our system due to collection of user credentials on this form "Basic Plan ($349.99/mo) | Social Media Marketing".

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    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly use something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    I have removed the offending fields on this form and reactivated your account. Please refrain from re-adding these kinds of fields to prevent permanent account suspension.

    Try logging in now and let us know if you need further assistance.