Form is adding questions in preview mode I did not select in build mode. How do I get rid of them?

  • CommunityofWZDM
    Asked on February 20, 2020 at 5:39 PM

    I started with a template. I added my questions and deleted a few from the template. Now, when I go to preview mode, certain questions pop up I do not see in build mode causing double questions. Also, one of the elements appearing has no question or categories for an answer. It just says "type your question" with "type option 1-4." When I go back to build mode, it is not on the form. Any idea what's going on with this situation?

  • jonathan
    Replied on February 20, 2020 at 7:50 PM

    We apologize for inconvenience caused. Can you please tell us which fields you found were in Preview mode, but was not in Build mode https://www.jotform.com/build/200505936741150

    We will check again once we identified which fields you were referring to here.

    As to the "Type your question" only field name, this happens if you do not provide the Question Text on the field. You leave the field label/name blank/empty, it will auto assign "Type your question" text. This goes also the options like in that Checkbox field in your form.

    1582246181zzz 2020 02 21 08 Screenshot 10


    Let us know if you need further assistance.





  • CommunityofWZDM
    Replied on February 22, 2020 at 3:31 AM

    The "type your question" only field name is not in build mode at all. In build mode, there's no question after Industry on that page, so there's no option to delete what's in preview mode or type a question in the Question Text box under the general tab.

    In build mode, I added a "Cell Phone" field. The field box for the cell phone number is showing up in preview mode, but not the title of the box as indicated in yellow. Also, Home Phone is appearing in preview mode, but not in build mode as indicated in Red.

    1582360164Screen Shot 2020 02 22 at 3 Screenshot 10


    Also,

    in preview mode, all of my date fields are showing different margins. The field's margins are regular in build mode. See photo below.

    1582359689Screen Shot 2020 02 22 at 3 Screenshot 21

  • Mike_G JotForm Support
    Replied on February 22, 2020 at 6:56 AM

    Please allow me some time to further check the issue you are having with the field label of the Phone Number and Home Number fields in your form and I will get back to you in this thread the soonest.

    As for the issue with the Date field's margin, I have moved it to a new thread considering it is about another topic.

    https://www.jotform.com/answers/2175819

    We will respond to that thread shortly.

  • Mike_G JotForm Support
    Replied on February 23, 2020 at 3:57 PM

    Thank you for your patience.

    I have checked your form again and it seems that there is really a Home Phone field added to your form and it is also showing on the builder page.

    1582490899zt15 48 02 Screenshot 10

    Same as the Multiple Choice field after the Industry (Short Text Entry) field.

    1582490976zt15 48 46 Screenshot 21

    If you are having issues removing those fields on the builder page of your form, perhaps we can remove it for you on our end. I was able to remove the fields on a cloned version of your form.

    As for the field label of the "Phone/Cell Number" field, it seems to be a temporary issue that can be fixed by updating the label to any text and then update it back to "Phone Number" after.

    Here's a cloned version where I have applied the changes above: https://form.jotform.com/200535839450960

    You may also clone that form to your account and use the cloned version instead — https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    The cloned version, however, will have a different Form ID.

    Feel free to let us know if you need any further assistance.